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Having troubles with extension manager and new add-on

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Hi,

 

bought a new add-on (never done that before, so it's new to me).

Extension manager CS6 will not load the add-on.

I checked both manager and add-on, both CS6, so it should work.

Updated the manager this morning, which helped a bit, as it is now loading

80%, asking me to accept the disclaimer.

When I do, I get "unexpected error while trying to install".

Then it's loading and installing again. When it's finished there is no new add-on (extension) loaded or to be seen.

Could you help me with this problem, please?

Thanks a lot in advance!

 

Anne


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